can you hear me now?
So, little Ms. T-mobile customer care, can't replace my defective phone huh? So I have to buy a new one or sign another year contract do I? Your manager will just say the same thing will she? Hmm... maybe I should take your word for it and just drop the whole thing. Or maybe you could convince me to buy a new phone and sign a contract and upgrade my service plan while I'm at it. Or....maybe you're dealing with the son of a woman that could return a broken TV to a laundrymat and walk out with a full refund and an apology!
My new, free, contract-less phone will arrive in 3 to 4 business days.
Victory is mine T-mobile!
Comments
HUZZAH!!!
Posted by: josh | September 18, 2003 09:54 AM
i hate t-mobile (formerly known as voicestream). i guess i just don't have you're skills of persuasion. i'm a faithful at&t customer now.
Posted by: todd | September 18, 2003 07:54 PM
As the husband of a woman who could return that TVset I have had to wait till I stopped "guffawing" and settled down before I could sympathize with that clerk and just say I am lucky I didnt get returned for a full refund, a replacement, an apology and a guarantee of better service in the future.
Posted by: old prof | September 20, 2003 04:52 PM